Frequently Asked Questions

Everything you need to know about shopping with Perry Ellis.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.

What is your return policy?

We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How do I determine my size?

To find your perfect fit, please refer to our comprehensive Size Guide located on every product page. It includes measurements for shirts, trousers, and outerwear.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options such as Klarna or Afterpay.

Can I change or cancel my order after it's placed?

Because we strive to process orders as quickly as possible, there is a very limited window to make changes. Please contact our Customer Service team immediately for assistance.